Tim Hortons Taps Enodis for Customized Solutions

January 16th, 2007

Since its founding as a coffee and donut shop in 1964, Tim Hortons has achieved the gold standard of growth chains: It has maintained and strengthened its original appeal while expanding its menu and evolving its concept to tap a much broader market. The changes the operation has implemented have put it into “a category of one,” says David Clanachan, executive vice president of training, operations standards, research and development and quality assurance for the Ontario, Canada-based chain.

As the company has grown from a single donut shop 42 years ago into a dynamic, 3,000-plus-unit international player, so have its equipment needs. “We’re still with Garland® through Enodis, which has grown with us to become our No. 1 equipment supplier,” says Clanachan. ”As a multibrand company, Enodis is able to meet the majority of our equipment needs, from ovens to warmers, ice machines, dishwashers, refrigerators and freezers. If they make it and it’s something we need, we turn to them.”

The relationship has evolved from one characterized by buying and supplying off-the-shelf equipment to working cooperatively to create custom solutions that meet specific needs, Clanachan adds. “When you’re a single unit or two, you can personally touch everything to ensure quality and consistency,” he says. “But as you grow, you can no longer do that. You rely much more on your equipment and your systems to help you create a foundation for success and enable consistency across a large network of franchisees. Enodis understands that.”

Enodis provides Tim Hortons with an integrated equipment package, including Garland® and Frymaster® cooking, Jackson warewashing, Merco holding cabinets, Merrychef® accelerated ovens.

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